Refund Policy

Last updated: 01/05/2026

Thank you for shopping with Pureion. We want you to be completely satisfied with your purchase of the Pureion Hydrogen Water Bottle. Please read our Refund Policy carefully to understand your rights and obligations.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in the same condition as received
  • The item must be in its original packaging
  • The return request must be submitted within 14 days of delivery

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-refundable:

  • Used or damaged products (except for manufacturing defects)
  • Items returned without original packaging
  • Items returned after the return window
  • Gift cards (if applicable)

3. How to Request a Return

To initiate a return, please contact us before sending the product back:

  • Email: [Insert your support email]
  • Order Number: Required
  • Reason for Return: Required

Once your request is approved, we will provide return instructions. Do not send items back without authorization.

4. Refund Process

After we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping fees are non-refundable, unless the return is due to our error or a defective product.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Photos or video evidence
  • Your order number

We will replace the item or issue a full refund at no additional cost.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Pureion is not responsible for lost or delayed return shipments

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Contact your bank (processing times vary)

If you still need help, please contact us.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Brand Name:Pureion
Product:Pureion Hydrogen Water Bottle
Email:info@shoptones.com

This Refund Policy is written to align with Shopify policy requirements and standard e‑commerce best practices.