Shipping Policy
Last updated: 01/05/2026
Thank you for shopping with Pureion. This Shipping Policy explains how orders for the Pureion Hydrogen Water Bottle are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays)
- Orders placed after business hours or on holidays will be processed on the next business day
- You will receive an order confirmation email after placing your order
2. Shipping Locations
We currently ship to:
- Domestic locations
- Selected international destinations (availability may vary)
If your country or region is not available at checkout, shipping is currently not supported to that location.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Your delivery location
- Shipping method selected
- Order size and weight
Any applicable shipping fees will be clearly displayed before you complete your purchase.
4. Estimated Delivery Time
Estimated delivery times may vary depending on your location and shipping method:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–21 business days
Please note that delivery times are estimates and may be affected by customs, weather conditions, carrier delays, or other factors beyond our control.
5. Shipping Confirmation & Tracking
Once your order has shipped:
- You will receive a shipping confirmation email
- Tracking information will be provided (if available)
Please allow up to 24–48 hours for tracking details to update.
6. Customs, Duties & Taxes (International Orders)
For international shipments:
- Customs duties, taxes, or import fees may apply
- These charges are the responsibility of the customer
- Pureion is not responsible for delays caused by customs clearance
7. Incorrect Address or Failed Delivery
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
- If a package is returned to us due to an incorrect address or failed delivery, additional shipping fees may apply for reshipment
8. Lost or Delayed Shipments
If your order appears to be lost or significantly delayed:
- Please contact us with your order number
- We will work with the shipping carrier to investigate
Pureion is not responsible for delays caused by the shipping carrier once the order has been dispatched.
9. Damaged Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the damaged package and product
We will assess the issue and arrange a replacement or refund if applicable.
10. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Brand Name:Pureion
Product:Pureion Hydrogen Water Bottle
Email:info@shoptones.com
This Shipping Policy follows Shopify requirements and standard e-commerce shipping practices.