Shipping policy

Thank you for shopping at Shoptones. Below is everything you need to know about how we ship your orders.

1. Order Processing Time

All orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email after your order is placed and another email with tracking details once your order has shipped.

Estimated delivery times may vary depending on your location and the shipping option selected at checkout.

These are estimates and not guaranteed due to potential carrier delays.

Shipping rates are calculated at checkout based on:

We sometimes offer free shipping promotions, which will appear automatically at checkout.

Once your order ships, you will receive an email containing a tracking number and a link to track your package.

If you do not receive a tracking email within 5 business days, please contact us.

Please ensure your shipping address is accurate.
We are not responsible for:

If you notice an error, contact us immediately.

We are not liable for packages that are lost, delayed, or stolen after being marked as delivered by the courier.

If your package is lost or delayed:

International shipments may be subject to customs fees, duties, and taxes.
These charges are the responsibility of the customer.

Customs procedures may also cause delivery delays which are outside our control.

If your order arrives damaged:

Take clear photos of the item and packaging
Contact us within 48 hours of delivery
We will assist you with a replacement or refund depending on the situation.

If you have any questions about shipping, feel free to reach out:

📧 Email: webkept@gmail.com
📍 Address: 1 Burnham Road, Chingford, London, ENG, E4 8PD, GB